1. 1. Order Details & Approval

   The customer is responsible for confirming the number of gifts, the requested service level, gift sizes, tag information, theme and preferences, the completion date and any special instructions. Changes requested after work has begun may result in additional charges.

2. 2. Pricing & Payment

   Pricing is based on gift size, the selected service tier, optional upgrades, pickup or delivery and any custom requirements. Oversized, unusually shaped, fragile or complex gifts may require a custom quote. Payment is due no later than pickup or delivery unless otherwise agreed in writing, except where a deposit applies. Accepted payment methods are Venmo, cash and check. No deposit or payment is collected until the order has been confirmed by Ribbons -n- Bows. Prices shown on this website are estimates; final pricing is confirmed at intake.

3. 3. Deposits

   A 50% deposit may be required for orders of 10 or more gifts, Santa's Helper orders, custom material requests, or other large-volume orders. The deposit reserves the customer's place in the schedule; work and materials are not committed until it is received. No deposit is collected until the order has been confirmed by Ribbons -n- Bows. It may be paid by Venmo, Zelle, cash or check, is credited in full against the order total, and the remaining balance is due no later than pickup or delivery.

4. 4. Customer-Provided Gifts & Items

   Ribbons -n- Bows will use reasonable care while customer property is in its possession. Customers must disclose fragile or unusually delicate items and any known damage at intake. Ribbons -n- Bows is not responsible for pre-existing damage, concealed defects, or damage caused by inadequate original packaging.

5. 5. Irreplaceable Gifts

   Ribbons -n- Bows will not accept possession of gifts that are irreplaceable, one-of-a-kind, sentimental, heirloom, or that otherwise cannot reasonably be replaced. When practical, these items may be wrapped at the customer's home by prior arrangement so the item remains in the customer's possession.

6. 6. Liability

   Ribbons -n- Bows will exercise reasonable care in handling accepted gifts. If an accepted gift is lost or damaged while in the custody of Ribbons -n- Bows due to its handling, responsibility for reimbursement is limited as described below. Ribbons -n- Bows is not responsible for ordinary wear to external retail packaging, manufacturer defects, concealed damage, or circumstances outside its reasonable control.

7. 7. Reimbursement

   If reimbursement is warranted for an accepted gift that is lost or damaged while in the custody of Ribbons -n- Bows, reimbursement will not exceed the documented purchase price of the affected gift. The customer must provide an original or electronic purchase receipt, or other reasonable proof of purchase and value, before reimbursement can be issued. Reimbursement will never exceed the value of the affected gift.

8. 8. Wrapping Materials & Design

   Paper, ribbon, tags, embellishments and other materials are subject to availability. Exact patterns, colors and decorative elements may vary. If a specific selection is unavailable, a reasonably coordinated substitute may be used unless the customer requests approval first.

9. 9. Santa's Helper

   Santa's Helper is a streamlined holiday-volume service using a curated selection of themed wrapping paper and a basic holiday tag. Ribbon and other finishing upgrades are optional and priced separately. Gifts may be stored for the agreed period to help keep them hidden until pickup or delivery. Storage dates and space are subject to availability.

10. 10. Storage & Unclaimed Orders

    Storage is available only when agreed at intake. Customers are responsible for receiving their gifts by the agreed pickup or delivery date. Extended storage may require an additional fee. Orders that remain unclaimed after the agreed date must be picked up by the customer; delivery will not be available for unclaimed orders. Ribbons -n- Bows may contact the customer to arrange prompt pickup.

11. 11. Pickup & Delivery

    Pickup and delivery are complimentary within Sterling/Potomac Falls, Virginia. Elsewhere in Northern Virginia, a flat pickup and delivery fee applies once per order, whether Ribbons -n- Bows picks up, delivers or both; the amount is shown on the order form and the invoice. Times are scheduled by agreement, and availability may vary. A customer or authorized recipient should be available at the agreed handoff time unless other arrangements are made.

12. 12. Turnaround & Rush Service

    Standard turnaround is five business days from the date gifts are received. Faster turnaround may be available; rush pricing depends on the size of the order and current demand and is quoted before work begins. Availability is limited during the holiday season.

13. 13. Cancellations & Changes

    Please provide notice as soon as possible for cancellations or major changes. Work already completed, and materials specifically purchased or prepared for an order, remain chargeable.

14. 14. Photos

    Ribbons -n- Bows may photograph completed wrapping for portfolio, website or social media use only where identifying information, gift contents and personal messages are not shown.

15. 15. Text Messages (SMS)

    By giving Ribbons -n- Bows your mobile number and agreeing to be texted, you consent to receive text messages from Ribbons -n- Bows about your order: confirmations, questions about a gift, pickup and delivery arrangements, and letting you know when your gifts are ready. Message frequency varies with your order. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase. Reply STOP to any message to stop receiving them, or HELP for help; you can also ask by email or by phone. Carriers are not liable for delayed or undelivered messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See the Privacy Policy for how your information is handled.

16. 16. Privacy

    Contact information is used only to fulfil and discuss your order. Ribbons -n- Bows does not sell or share customer data with third parties. Order records are kept for business purposes only.